Refunds & Return Policy

Refunds and Return Policy

Last Updated: 12/20/24

At Aura Canna Co., we are committed to providing high-quaality cannabis products and exceptional service across all of our locations. However, we understand that situations may arise where a return or refund is necessary. Please review our policy below to understand the terms and conditions for product returns and refunds.

 

General Policy

Due to the nature of cannabis products, all sales are considered final. However, we are happy to address any issues regarding defective or incorrect products on a case-by-case basis.

 

Eligibility for Returns or Refunds

You may request a refund, exchange, or store credit under the following conditions:

1. Defective Products: If a product is defective or damaged upon purchase (e.g., vape cartridge malfunction, broken packaging), you must notify us within 72 hours of purchase.

2. Incorrect Orders: If you received the wrong product, we will accept returns for replacement or provide a refund as appropriate.

3. Expired Products: Should you receive a product that is past its expiration date, please contact us immediately.

 

Conditions for Return

To be eligible for a return or refund:

1. The product must be unused or substantially unused (e.g., vape cartridges cannot be fully consumed).

2. The original receipt or proof of purchase must be provided.

3. The product must be returned in its original packaging.

 

Non-Returnable Items

We cannot accept returns for:

1. Opened or consumed flower, edibles, tinctures, or concentrates.

2. Products purchased over 72 hours ago.

3. Accessories or items damaged due to improper use.

4. Products purchased from third-party vendors.

 

How to Initiate a Return

If you believe you are eligible for a return, refund, or exchange, please follow these steps:

1. Contact Us: Reach out to your purchase location directly or email us at [Insert Support Email] within 72 hours of purchase.

2. Provide Details: Include your order number, a description of the issue, and any supporting photos (if applicable).

3. Return Approval: Our team will review your request and provide instructions for returning the product if approved.

 

Refund Methods

Approved refunds will be issued as follows:

1. Original Payment Method: For cash or card purchases, refunds will be processed back to the original form of payment. Please allow 3–5 business days for card refunds to reflect in your account.

2. Store Credit: For situations where a refund cannot be processed, we may offer store credit for future purchases.

 

Third-Party Platforms

For orders placed through Dutchie Plus, please contact the dispensary directly regarding returns. If you experience an issue with an online order, ensure you keep your confirmation details and reach out to our support team promptly.

 

Questions or Concerns?

We value your satisfaction and are here to help! Please contact your nearest Aura Canna Co. location or email us at [Insert Support Email] with any questions regarding this policy.

Thank you for choosing Aura Canna Co. We appreciate your business and look forward to serving you again!